Privacy Policy

1. Overview

WaitlistGenie provides digital waitlist and queue management tools for restaurants, salons, clinics, and other walk-in businesses. When a guest scans a location's QR code, we collect the information needed to join the queue and notify the guest when their turn is ready.

The business operating each location is responsible for its own on-site practices, such as how long it keeps visit records and how it trains staff. WaitlistGenie is responsible for the software and the data handling described in this policy.

2. Information we collect

We collect information guests enter when checking in, plus limited technical data needed to run the service.

• Name: first name and last name so the host can call the party when their turn is ready.
• Mobile number:verified by SMS one-time code for login, status notifications, and text alerts.
• Party details: number of adults, number of children, and optional accessibility needs such as high chair or wheelchair access.
• Special requests: free-text notes the guest chooses to share with the venue, such as birthday celebrations, seating preferences, or allergies.
• Preferences: SMS consent and feedback opt-in selections.
• Usage data: device type, browser, IP address, and timestamps used for security, troubleshooting, and service improvement.

3. How we use your information

• Manage the queue and display the guest's place in line.
• Send text and browser notifications when a table, chair, or service spot is ready.
• Verify the guest's identity so they can view their own visit status.
• Share check-in details with the venue or business the guest is visiting.
• Collect optional feedback after a visit when the guest opts in.
• Maintain security, prevent abuse, and improve the WaitlistGenie service.

4. How we share information

We share guest information only as needed to operate the service:

• With the venue:the business you are visiting receives the name, party details, special requests, and accessibility preferences you submit.
• With service providers:we use Supabase to store and process data and Twilio to send SMS messages.
• Legal requirements:we may disclose information if required by law, court order, or to protect our rights and safety.

We do not sell your personal information, and we do not share your mobile number with third parties for marketing or advertising purposes.

5. SMS and messaging disclosures

If you consent to text messages during check-in, we may send SMS notifications related to your visit, including:

• Confirmation that you have joined the queue.
• Status updates when your party is called or your table is ready.
• Reminders or follow-up messages directly related to the visit.

Message frequency: You will receive up to 5 messages per visit.

Message and data rates may apply depending on your mobile carrier and plan. We do not reimburse carrier charges.

Opt-out: you can stop receiving SMS messages at any time by replying STOP to any text we send, or by asking the venue staff to remove you from the queue. If you text STOP, you may receive a final confirmation message.

SMS/Text Messaging and Mobile Information

When you provide your mobile phone number to AI Tech Solutions LLC, you consent to receive text messages related to the waitlist service you signed up for. You will receive up to 5 messages per visit. Message and data rates may apply. You can reply STOP at any time to opt out of receiving messages, or HELP for assistance.

Mobile opt-in information and consent are not shared with third parties for marketing purposes. We do not sell, rent, or share mobile opt-in data or consent with any third party for their own marketing purposes. Phone numbers collected for SMS purposes are used solely to deliver the waitlist notifications you requested, and are shared only with our SMS delivery provider for the purpose of transmitting those messages.

You may revoke your consent at any time by replying STOP to any message or by contacting us at contact@waitlistgenie.com.

6. Cookies, local storage, and analytics

We use browser local storage to keep you signed in during a visit so you do not have to re-enter your phone number repeatedly. This is essential to the check-in experience.

We may also use standard analytics tools to understand how visitors use the website and to improve performance. These tools do not collect your name, phone number, or party details from the check-in flow.

7. Data retention

We keep guest information for as long as necessary to operate the queue, provide support, and meet the business needs of the venue you visited. After a reasonable retention period, personal data is deleted or anonymized unless the business operator is required to keep it for longer for legal, accounting, or operational reasons.

In practice, visit records (name, mobile number, party details, and visit history) are retained for up to 24 months after your visit, and SMS consent records are retained for at least 4 years so we can evidence opt-in and opt-out requests to mobile carriers. Data is deleted or anonymized after those periods.

To request deletion, email contact@waitlistgenie.com from or referencing the mobile number you used, or use the in-app account deletion request at /account-deletion. We confirm and complete verified deletion requests within 30 days.

8. Security

We use reasonable technical and organizational measures to protect guest information, including encrypted connections, access controls, and secure hosting. However, no online service can guarantee absolute security.

9. International data transfers

WaitlistGenie supports businesses and guests in multiple countries. Your information may be processed and stored in regions where our hosting providers operate, which may include the United States. We rely on standard contractual safeguards and service-provider agreements for any international transfers.

10. Children's privacy

WaitlistGenie is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Your rights and choices

Depending on where you live, you may have the right to access, correct, or delete your personal information. Because most data is tied to a live visit, the fastest way to update or remove your information is to ask the venue staff at the location you visited. You can also contact us using the information below.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the effective date at the top of this page and, where appropriate, notify users through the app or website.

13. Contact us

If you have questions about this Privacy Policy or how we handle your information, contact AI Tech Solutions LLC, Charlotte, NC, at contact@waitlistgenie.com, or reach out to the venue where you checked in.