Terms and Conditions

1. Agreement to terms

By accessing or using the WaitlistGenie website, guest check-in experience, or any related service, you agree to these Terms and Conditions. If you do not agree, please do not use the service.

These Terms apply to both guests who check in to a waitlist and to businesses that use WaitlistGenie to manage their queues.

2. The WaitlistGenie service

WaitlistGenie is a digital waitlist and queue management platform. Guests scan a QR code to add themselves to a queue, and businesses use the WaitlistGenie app to seat guests, send notifications, and log visits.

We do not guarantee availability, wait-time accuracy, or seating. Wait times and queue positions are estimates based on the business's own operations and history.

3. Who can use the service

You must be at least 13 years old to use WaitlistGenie as a guest. Businesses must be authorized to represent the business they register, and must use the service in compliance with all applicable laws.

4. Accounts and authentication

Guest sign-in uses a verified mobile phone number via a one-time SMS code. You are responsible for keeping your device and access secure. Businesses are responsible for their staff accounts and passwords.

5. Messaging and communications (SMS terms)

WaitlistGenie uses A2P (application-to-person) messaging to send text messages to the mobile number you provide during check-in. These messages are transactional: they relate to your place in line, status updates, and the visit you joined.

Opt-in consent: By checking in and selecting "Text me status updates," you opt in to receive SMS messages from WaitlistGenie and the business you are visiting for the purpose of managing your waitlist visit.

Message frequency: You will receive up to 5 messages per visit.

Message and data rates may apply depending on your mobile carrier and plan. We do not reimburse carrier charges.

Opt-out: You can stop receiving SMS messages at any time by replying STOP to any text we send, or by asking the venue staff to remove you from the queue. If you text STOP, you may receive a final confirmation message.

Help: For help or questions about text messages, reply HELP or contact the venue where you checked in.

We do not send promotional or marketing messages unless you have separately opted in to marketing communications. We do not sell or share your mobile number with third parties for marketing. For details on how we handle personal information, see our Privacy Policy.

SMS Terms and Conditions

By providing your mobile number and opting in, you agree to receive waitlist notification text messages from AI Tech Solutions LLC. These are transactional service messages about your place in line, estimated wait time, and when you are ready to be served. We do not send marketing or promotional messages through this program.

You will receive up to 5 messages per visit. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages.

To stop receiving messages, reply STOP to any message. You will receive a single confirmation and no further messages. To resume, reply START. For help, reply HELP or email contact@waitlistgenie.com.

Consent to receive text messages is not a condition of joining the waitlist or of any purchase.

6. Business responsibilities

Businesses using WaitlistGenie are responsible for:

• Obtaining proper consent before adding guests to the queue.
• Using guest information only for queue management and related service.
• Complying with local laws, telemarketing rules, and data-protection regulations.
• Training staff to honor opt-out requests and guest requests to delete information.
• Maintaining the security of their business accounts and devices.

We may suspend or terminate a business account for misuse, spamming, unauthorized data collection, or violation of these Terms.

7. Prohibited use

You may not use WaitlistGenie to:

• Send unsolicited or bulk marketing messages without consent.
• Harass, abuse, or impersonate others.
• Collect information about people without their knowledge or consent.
• Interfere with the service, other users, or business operations.
• Violate any applicable law or regulation.

8. Intellectual property

WaitlistGenie and its branding, software, designs, and content are owned by WaitlistGenie or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of the service without permission.

9. Termination

We may suspend or terminate access to the service at any time for violations of these Terms or for operational reasons. Guests may stop using the service by leaving the queue or deleting their browser data.

10. Disclaimers and limitation of liability

The service is provided "as is" and "as available." We do not warrant that the service will be uninterrupted, error-free, or completely accurate. Wait times are estimates only.

To the maximum extent permitted by law, WaitlistGenie is not liable for indirect, incidental, consequential, or punitive damages arising from your use of the service, including missed seating or delayed notifications.

11. Indemnification

You agree to indemnify and hold harmless WaitlistGenie from any claims, damages, or expenses arising from your misuse of the service, violation of these Terms, or infringement of third-party rights.

12. Governing law

These Terms are governed by the laws of the jurisdiction where the WaitlistGenie operating entity is located, without regard to conflict of law principles. Any dispute will be resolved in the courts of that jurisdiction.

13. Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date. Continued use of the service after changes means you accept the updated Terms.

14. Contact us

If you have questions about these Terms, contact AI Tech Solutions LLC, Charlotte, NC, at contact@waitlistgenie.com, or reach out to the venue where you checked in.